Frequently Asked Questions

Everything you need to know about your basketball gear and orders.

How long does shipping take for basketball footwear?

Standard shipping typically takes 3-5 business days. Express shipping is available for game-day emergencies and usually arrives within 1-2 business days.

Can I return a jersey if it doesn't fit?

Yes, we offer a 30-day return policy for all apparel. Items must be unworn, with tags attached, and in their original packaging to qualify for a full refund.

Are all your sneakers and jerseys authentic?

Absolutely. Hoops Heaven is an authorized retailer for all major brands including Nike, Jordan, and Adidas. We guarantee 100% authenticity on every item.

Do you offer team discounts for bulk orders?

Yes, we provide special pricing for school teams and local leagues ordering 10 or more uniforms or basketballs. Please contact our sales team for a custom quote.

How do I know which basketball size to buy?

Size 7 (29.5") is the standard for men's professional and high school play, Size 6 (28.5") is for women's play and youth ages 9-12, and Size 5 (27.5") is for junior players.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.