Returns & Exchanges

At Hoops Heaven, we want to ensure you are completely satisfied with your gear; if your purchase doesn't meet your expectations, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the unworn items in their original packaging with all tags attached, including the printed return authorization form inside the box.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Check and Refund

Once our team inspects the returned gear to ensure it meets our quality standards, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing